Privacy Policy

Privacy Policy

At Centauri Care we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are an organisation challenging inequality and breaking down barriers to enable social mobility. This Privacy Policy will explain how our organisation uses the personal data we collect from you when you use the Centauri Care website.

 

Topics:


What data do we collect?

Centauri Care collects the following data:

    • Personal identification information (name, email address, phone number, company name).
    • Information on what service or support you might need from us.

How do we collect your data?

You directly provide Centauri Care with most of the data we collect. We collect data and process data when you:

  • Voluntarily complete a customer contact form or provide feedback on any of our forms or via email
  • Use or view our website via your browser’s cookies.


How will we use your data?

Centauri Care collects your data so that we can:

  • Collect information on what services and support you might need from us.
  • Contact you directly (phone, email) to discuss your query.

How do we store your data?

Centauri Care stores your data securely on our website and any CRM system we use to handle your enquiry. Centauri Care will keep your name, email address and company name for six years. Once this time period has expired, we will delete your data by removing your contact details from our database.


Marketing

Centauri Care would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Centauri Care from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at privacymailbox@centauricare.com


What are your data protection rights?

Centauri Care would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to be informed – You have the right to request that Centauri Care informs you about what we do with your data.
  • The right to access – You have the right to request Centauri Care for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Centauri Care correct any information you believe is inaccurate. You also have the right to request Centauri Care to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that Centauri Care erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Centauri Care restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Centauri Care’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Centauri Care transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacymailbox@centauricare.com

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.


How do we use cookies?

Centauri Care uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website
  • Which pages are popular
  • How you leave our website


What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Necessary – Necessary cookies are crucial for the basic functions of the website. The website will not work in its intended way without them.  These cookies do not store any personally identifiable data.
  • Analytics – Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics, the number of visitors, bounce rate, traffic source etc.
  • Performance – Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for visitors.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Privacy policies of other websites

The Centauri Care website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

Centauri Care keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7th June 2022.


How to contact us

If you have any questions about Centauri Care’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacymailbox@centauricare.com


How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Centauri Care has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office: https://ico.org.uk/